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Showing posts with the label customer service

A1 Service Starts from the Moment They Walk Through Your Door

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I have learned and been given lots of good advice over the years about employees in the education industry, and there are many great quotes out there such as: ·          "Put your staff first, customers second, and shareholders third" ·          “treat employees not just the way you want to be treated, but the way they want to be treated”, ·          “People choose a school because of great faculty” These are all things I have heard being used in the education industry and they make sense to almost everyone. Why then does the education industry often fall far short of these great goals? A great many educational institutions now rely upon part-time or adjunct faculty. This pool of faculty tends to be very versatile, quick on their feet, and tend to work in the industry they are teaching. They are a wonderful resource so why do we not value them the way we...

I miss the answering machine era

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Answering machines, the precursor to voicemail, were useful tools because you controlled them completely. They were not subject to automatic erasure after 30 days, you could screen calls, keep the voices of loved ones alive, and most importantly, people would actually leave you a message. I miss this era of technology! How many people leave voicemails nowadays? How many people check their voicemails regularly? Not enough it seems, because the amount of times I have heard “oh I do not ever check my voicemail” or “well I did not leave a message because you did not pick up” is killing me! How do you run your business without checking messages and how do you expect people to know you called if you do not leave a message? I personally am not looking for missed calls; I am looking for voicemail messages. Text messages will never replace voice communication, and nor should they. Text messages are impersonal, easy to misconstrue, and you have no clue who is really sending the ...