When the System Is Broken, But Nobody Intended to Break It
When the System Is Broken, But Nobody Intended to Break It By Dr. Flavius A. B. Akerele III, EdD, MBA Working in healthcare has caused me to think differently about what it means to say that a system is broken . Sometimes when we use that phrase, people immediately look for someone to blame. But what if nobody deliberately broke it? What if most of the people working within the system are good people trying to do good work? And yet, somehow, people still fall through the cracks. Healthcare and supportive services can be incredibly fragmented. One organization provides one service. Another provides something else. Eligibility requirements differ. Funding sources have different rules. Programs don't always communicate with one another. And the person needing help is somehow expected to understand how all the pieces fit together. But what happens when they don't? Certain communities remain underserved or underrepresented. Some people know how to navigate the system better than o...