A1 Service Starts from the Moment They Walk Through Your Door

I have learned and been given lots of good advice over the years about employees in the education industry, and there are many great quotes out there such as:

·         "Put your staff first, customers second, and shareholders third"

·         “treat employees not just the way you want to be treated, but the way they want to be treated”,

·         “People choose a school because of great faculty”

These are all things I have heard being used in the education industry and they make sense to almost everyone. Why then does the education industry often fall far short of these great goals?

A great many educational institutions now rely upon part-time or adjunct faculty. This pool of faculty tends to be very versatile, quick on their feet, and tend to work in the industry they are teaching. They are a wonderful resource so why do we not value them the way we should?

It all starts with the hiring process:

• ·         Do you have a process?
• ·         Do you follow the process?
• ·         Does the process take into account that you are trying to woo and retain great faculty?

The biggest complaint I get from new faculty is that “they do not have all the information they need at the beginning”, I also here about “trials by fire”. Is this really what you want for a new faculty member’s first experience? We teach communication in schools: is this good communication?

You do not need to have a fancy electronic system, you can use all paper if you want to; you do not need much of anything except to let them know that you care, you are there to help them get onboard, and that you will follow through.

Give them a reason to stick around because of the A1 treatment you give them, instead of telling them to go away by the substandard disregarding behavior that happens too often. Your employees are your most valuable customers!

If you want to learn more, The ETeam is happy to help.

Dr Flavius A B Akerele III

The ETeam