Active listening is a skill that must be practiced regularly
when you supervise people because it is skill that can easily rust as one gets
complacent. It should be said that there are many supervisors out there who have
never possessed this skill at all.
When an employee comes to you with a problem, to vent, or
just to talk, it is all about that employee; your personal anecdotes and stories have no place in that conversations
unless you were asked to share. It is amazing how often this mistake
occurs.
Trust and confidentiality is an important factor here as
well; a private conversation told to you by an employee should stay private
(unless a life is involved). It is amazing how rumors get spread by the people
who are supposed to look out for your best interests.
Seems simple correct? Then why is this not actively
practiced in so many organizations?
Retain your most valuable assets, your staff; and it starts
by being engaged in their lives.
It is not about you; today’s lesson
Dr Flavius A B Akerele III
The ETeam
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