The days of pounding pavement, going to an office and
filling out an application are done, for better or worse electronic
applications are the norm.
There is a certain convenience to them obviously, especially
not having to decipher peoples’ handwriting, and being able to electronically
store applications. However, it is my belief that a little of the humanity has
gone out of the job search, which in term causes great frustration for
applicants.
Here are some of the issues I have identified:
·
Applications are being pre-screened by
computers, and while there are many so-called experts out there who are willing
to give you advice on how to “write a winning resume” (for a nominal fee of
course), there are no guarantees that good and qualified candidates resumes are
ever going to be seen by the decision makes. The “blackhole” effect, can cause qualified
people to stop looking for jobs.
·
The digital divide. Yes, computers are
everywhere, but that does not mean everyone has one, or has one with internet
access. There are the “haves and have nots” in the digital world.
·
The time-honored tradition of following up on
applications submitted has been taken away, and this is a shame because if you
have taken the time to submit a professional resume, you should expect some
simple professional courtesies. The counter argument is going to be “there are
too many resumes” or “not enough time”, and my response is: take the time to get back to applicants!
·
My last point can be the ultimate frustrater,
and that is system errors. Have you
ever taken 30 to 45 minutes to fill out an application for an opportunity that is
perfect for you? You are all excited, you do everything right, you hit that
submit button, and then boom: SYSTEM
ERROR! Maybe it works the second time around, but you still must take all
that time again, or worse, you spend all day trying to get it submitted at all
and it never works! Plus, the ad says “no phone calls” or there is no email to
get the issue addressed.
Ladies and gentlemen, these are communication problems, and bad communication is one of the biggest
complaints all employees have about their employer: imagine how a well-qualified
potential employee might feel about your company?
Many companies are not even aware that they have issues at
this end of recruitment; and this system error issue can happen during the
onboarding process as well causing people to quit before they start.
Does your company monitor these issues?
Dr Flavius A
B Akerele III
The ETeam