• Communication is a matrix of oral, visual and emotion. Your spoken words, voice quality, and body language come together to communicate a message.
• Successful communication is measured in how well these components are applied and balanced.
• Is what I said, what you heard?
• Communication requires a transmitter and a receiver. Both must be tuned to the same frequency.
• As a manager, it is your job to ensure proper tuning.
• You communicate to your staff at the frequency they are on. Words, phrases, ideas, concepts, theories and directions must be tuned to their level of comprehension. You do not talk down, but find a commonality where both you and the staff can meet and communicate on a level plane.
Seems simple eh? Then why do many managers in higher education not practice this?
Lessons from an MBA program
Dr Flavius A B Akerele III