Tuesday, June 25, 2013

We are more than numbers

Today, I am writing not so much about education, but about certain aspects of our society that are probably not helping our education system.
Have you tried calling your bank, or your utility company to ask a simple question about something lately? Be prepared to have at least half a dozen numbers memorized, plus date of birth, and social security number. Standardized tests in school are all about the results, in other words the numbers.
When did this phenomenon happen? When did our humanity become merged into digits? When did your number become more important than your name?
From a customer service standpoint, if someone is calling because they are having a bad day, at the very least take the time to ask their name first before requesting their number! Treat them, as a human being not a digital file and you will create customer loyalty. This works in schools as well, treat our students as people not results and student ID numbers.
It is not too late to reverse this trend; it is never too late to be human.
Dr Flavius A B Akerele III
The ETeam

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